What are the partial charges on my bill?
Monthly charges are prorated according to the number of days you are billed for them during your 30 day billing cycle. For example, if you changed rate plans during the middle of your billing cycle, your statement should contain a charge for the old rate plan (according to the number of days in your cycle that you were on the old rate plan) and the new rate plan.
If I begin subscribing to wireless service in the middle of the month, do I still get all of my included minutes?
Not all, but a prorated portion in the first month.
Your rate plan provides included minutes based on a 30 day billing cycle. Therefore, if you activate service in the middle of a billing cycle, you will receive a prorated portion based on the number of days your service was active during your billing cycle. If you activate service mid-month, your monthly access charge will also be prorated.
What types of Cell Phone plans can I get?
Post Pay Plans –
Individual:
450 Minutes, Mobile to Mobile, Nights & Weekends - $39.99 / month
900 Minutes, Mobile to Mobile, Nights & Weekends, Friends & Family* - $59.99 / month
Unlimited Minutes - $69.99 / month
450 Minutes & Unlimited Text, Mobile to Mobile, Nights & Weekends - $59.99 / month
900 Minutes & Unlimited Text, Mobile to Mobile, Nights & Weekends, Friends & Family* - $79.99 / month
Unlimited Minutes & Unlimited Text - $89.99 / month
Family Shareplan (Price includes first two lines. Additional lines on 700-2000 minutes are $9.99 and $49.99 on the unlimited plan):
700 Minutes, Mobile to Mobile, Nights & Weekends - $69.99 / month
1400 Minutes, Mobile to Mobile, Nights & Weekends, Friends & Family* - $59.99 / month
2000 Minutes, Mobile to Mobile, Nights & Weekends, Friends & Family* - $99.99 / month
Unlimited Minutes - $119.99 / month
700 Minutes & Unlimited Text, Mobile to Mobile, Nights & Weekends - $99.99 / month
1400 Minutes & Unlimited Text, Mobile to Mobile, Nights & Weekends, Friends & Family* - $119.99 / month
2000 Minutes & Unlimited Text, Mobile to Mobile, Nights & Weekends, Friends & Family* - $129.99 / month
Unlimited Minutes & Unlimited Text - $149.99 / month
Friends & Family* - Friends & Family allows you to add 5/10 out of network or landline numbers to your wireless account in which you can call unlimited without affecting your minutes.
Prepay Plans –
Prepaid Unlimited Talk:
Basic: $0.25/minute, $0.25/text
Core: $0.99 Daily Access, Mobile to Mobile, $0.10/minute, $0.10/text
Plus: $1.99 Daily Access, Mobile to Mobile, Unlimited Nights and Weekends, $0.05/text
Unlimited Talk: $3.99 Daily Access, Unlimited Minutes, $0.01/text
Prepay Messaging Bundles:
$20/month for Unlimited Messaging to anyone on any network in the U.S.
$10/month for Unlimited Mobile to Mobile Messaging with Verizon Wireless customers PLUS 250 additional messages
My Aircard will not work with Windows Vista. What do I do?
When you are installing an air card for a customer and either have a software issue, or are installing an Aircard on a Windows Vista system you will have to go to this website www.vzam.net. This site provides downloads to all the software for all the Aircards we carry. Check this site out and save it to your desktops as a link so you have easy access to it.
What is a data plan and why do some phones require the plan?
A data plan allows you to access the web and your personal/work email via your mobile device. Verizon Wireless has many multimedia 3G phones that allow you to use these features. With the data plan, it will ensure that you have the ability if you want to use the features while at the same time keeping your bill to a minimum. Without data plans, you can incur high charges when using the web, etc.
What phones does Verizon Wireless currently offer that require the data plan and what is the charge?
- The following smartphones require a $29.99/$44.99 data plan:
o Motorola Droid
o Palm Pre Plus
o Palm Pixi Plus
o Blackberry Tour
o Blackberry Storm2
o Blackberry Curve2
o Blackberry Pearl Flip
o Blackberry Curve
o Blackberry Storm
o Samsung Omnia 2
o HTC Imagio
o HTC Droid Eris
o HTC Touch Pro 2
o HTC Ozone
o HTC Touch Diamond
- The following 3G Multimedia phones require a $9.99 or higher data plan:
o LG VX8360
o Motorola Entice
o Samsung Renown
o LG Env3
o Nokia Twist
o LG Env Touch
o Samsung Rogue
o LG Chocolate Touch
o Samsung Alias 2
